Terms of Service

Last updated: 14 June 2026 Website: whiedaacademy.com

These Terms apply to the WHIEDA Academy Basic Non-Medical Device Training. Please read them together with our Privacy Notice and the information provided in your acceptance email.

1. Training provider

WHIEDA Academy is operated by Bibó Erika Éva, a sole trader registered in Hungary.

Registered address: Győr, Hungary Sole trader registration number: 62231389 Tax number: See your Invoice Email: hello@whiedaacademy.com

2. Business and professional customers only

The training is offered only to businesses and practitioners purchasing it wholly or mainly for purposes connected with their trade, business, craft or profession. It is not currently offered for personal, domestic or general consumer use.

A sole trader or self-employed practitioner may purchase the training in their own name where they are acting in a professional or business capacity.

By applying, the applicant confirms that:

• the training is being purchased wholly or mainly for business or professional purposes;
• the information provided is accurate and complete; and
• they are authorised to act personally or on behalf of the identified payer or sponsoring organisation.

We may request proportionate evidence of business status, professional background, relevant insurance or scope of practice.

If we determine before access is provided that the applicant is acting as a consumer or does not meet the stated eligibility requirements, we may decline the application and refund any course fee paid.

Nothing in these Terms excludes any mandatory right that applies where a customer is legally entitled to be treated as a consumer.

3. Named learner and payer

Each training place is for one named individual learner.

A clinic, company, partnership or other business may pay for or sponsor the learner. The training record, assessment record and Certificate of Completion remain linked to the named learner.

The price does not include group access, clinic-wide access, staff-training rights, resale rights or permission to share materials.

4. Eligibility

You may apply only if you:

• are a qualified and appropriately insured practitioner;
• have relevant basic knowledge of anatomy and pathology or a recognised massage or manual-therapy qualification; and
• intend to use the training only within your existing competence and professional scope of practice.

We may ask for clarification or reasonable evidence before accepting an application. Submission of an application does not guarantee acceptance.

5. Scope of the training

The training supports responsible non-medical use of the selected devices for wellness, relaxation, comfort-focused services and post-exercise recovery support within the learner’s existing professional scope.

The training does not provide:

• medical or clinical training;
• authority to diagnose, treat, cure, prevent or monitor disease;
• authority to provide medical treatment;
• permission to work outside the learner’s existing competence or professional scope;
• insurer, employer, clinic or professional-body approval;
• CPD accreditation unless expressly stated in writing;
• automatic professional recognition; or
• automatic certificate issue.

6. Devices covered

The training option purchased may cover one or more of the following:

• THZ Health Preserving Apparatus — THZ-021;
• THZ Health Preserving Apparatus PRO — FH-THZ-02;
• Ba-Gua Portable Sauna / Portable Sauna — SMT-015/011; and
• WENTONG DEVICE 1.0 SET — FH-PT-01.

The acceptance email will identify the option purchased. We do not claim CE marking, UKCA marking, insurer approval, therapeutic status or medical-device status unless this is supported by verified evidence and expressly confirmed in writing.

7. Application, acceptance and contract formation

The usual process is:

1. You submit an application.
2. We review the application and may request clarification.
3. If accepted, we send an acceptance email and payment instructions.
4. You complete any required acknowledgements.
5. You pay through the secure payment method provided.
6. We confirm payment and provide access manually.

Submitting an application does not create a contract or reserve a place.

Unless the acceptance email states otherwise, the contract is formed when we have accepted the application in writing and received the full course fee. Access remains subject to completion of any required acknowledgement and administrative checks stated before payment.

8. Price and offers

The current advertised options may include:

• complete four-device training: £349 per named learner; and
• Founding Practitioner Programme, all four devices: £149 per named learner for the first 10 accepted participants.

A promotional place is secured only when the application has been accepted, all stated requirements have been completed and payment has been received by the deadline in the acceptance or payment email.

We may correct or withdraw an offer before payment. If an obvious pricing error is identified after payment but before access, we will offer either the correct price or a full refund.

Statement on applicable taxes: Outside the scope of Hungarian VAT pursuant to Section 37(1) of the Hungarian VAT Act. Reverse charge applies.

9. Payment and invoicing

Payment is made through Stripe or another secure payment provider. Do not send card or bank details by email or through a general enquiry form.

An invoice will be issued using the billing information provided. The payer is responsible for supplying accurate billing and tax information.

10. What the training includes

The purchased training may include:

• controlled access to digital course materials;
• forms and learner acknowledgements;
• one initial assessment attempt;
• one free retake for standard learners;
• manual assessment review;
• email-based learner support; and
• certificate administration after successful completion.

The acceptance email or course description will specify:

• the devices included;
• the access period;
• the completion and assessment deadline;
• any downloadable materials;
• the support period; and
• any option-specific benefits.

11. Access

Access is treated as provided when the access email or controlled access link has been successfully sent to the learner’s declared email address and has not been returned as undeliverable.

The learner must provide a correct email address, maintain access to that account, check spam or junk folders and notify us promptly of any access problem.

Where an access problem is within our reasonable control, we will have a reasonable opportunity to restore access, issue a replacement link or provide the affected material by another suitable method.

12. Cancellation and refunds

Before access

A business customer may cancel before access has been provided by emailing hello@whiedaacademy.com. We will refund the course fee using the original payment method, less only any reasonable, evidenced and non-recoverable third-party charge or specifically requested work that was clearly disclosed before payment and may lawfully be deducted.

After access

Once access has been provided, no change-of-mind refund is available because protected digital course content has been supplied and cannot practicably be returned.

A change-of-mind refund is not due merely because the learner:

• does not start, complete or use the training;
• changes professional plans;
• fails an assessment or does not complete a retake;
• does not meet the certificate requirements;
• does not obtain insurer, employer, clinic or professional-body approval;
• expected accreditation, authorisation or recognition that we did not expressly promise;
• provided inaccurate or incomplete information; or
• cannot use the training because of circumstances outside our reasonable control.

Provider cancellation or material service failure

If we cancel an accepted place before access, we will refund the course fee in full.

If a material part of the purchased training is unavailable because of a problem within our reasonable control, we will first try to restore or replace it within a reasonable period. If we cannot do so, the customer may be entitled to an appropriate price reduction or refund for the affected part.

Serious breach

No refund is due where access is suspended or withdrawn because of the learner’s or payer’s material breach, including fraud, materially false information, unauthorised sharing, resale, use of the materials to train others or unlawful or abusive conduct.

Nothing in this section limits a right or remedy that cannot lawfully be excluded.

13. Assessments and retakes

Assessment is required before a Certificate of Completion can be issued. It may include knowledge, device-specific, safety and permitted-claims questions followed by manual review.

Standard learners receive one initial attempt and one free retake. Further retakes cost £25 each unless otherwise stated before purchase.

Founding Practitioner Programme participants receive unlimited retakes for the Basic Non-Medical Device Training during the applicable access period.

Assessment criteria will be communicated in the training materials. We normally notify the learner of the outcome, and any required clarification or retake, within 1 working day after submission. Assessment submissions received outside normal working hours, at weekends or on public holidays may be processed on the next working day.

A learner who believes an administrative or assessment error has occurred may request one review by emailing hello@whiedaacademy.com within 24 hours of the result.

14. Certificate of Completion

A Certificate of Completion is issued only after the learner has:

• completed the required training elements;
• met the assessment criteria;
• demonstrated satisfactory understanding of safety and permitted claims; and
• completed any required identity or administrative checks.

We may delay or decline certificate issue where required information is missing or clarification is reasonably needed. We will explain the reason and, where appropriate, allow a reasonable opportunity to provide clarification or correct an administrative issue.

A Certificate of Completion does not provide clinical authorisation, medical-device qualification, insurer approval, CPD accreditation or permission to work outside the learner’s existing competence and scope of practice.

15. Practitioner responsibilities

The learner remains responsible for:

• working within their competence and professional scope;
• maintaining appropriate professional insurance;
• confirming that their insurer accepts the intended use;
• following applicable law, professional standards and workplace policies;
• following current manufacturer instructions and safety information;
• screening clients appropriately;
• avoiding unsupported medical, clinical, diagnostic, treatment, cure or disease-management claims; and
• stopping or declining use where there is a contraindication, safety concern or material uncertainty.

The training is not a substitute for professional judgement, legal advice, insurance advice, clinical training or manufacturer documentation.

16. Learner information and confidentiality

Do not submit client-identifiable information, client health records or other confidential third-party information in an application, assessment or support request.

Where a business sponsors a learner, we will handle the learner’s personal information in accordance with our Privacy Notice. The sponsor is not automatically entitled to detailed assessment answers or other confidential learner information.

17. Intellectual property and permitted use

We retain all intellectual-property rights in the training materials, assessments, forms, certificates, text, layout and supporting content.

We grant the named learner a limited, personal, non-exclusive, non-transferable licence to access and use the materials for their own professional learning during the stated access period. The learner may make only those copies or downloads expressly permitted by the course instructions.

The learner must not, without written permission:

• share access credentials or materials;
• reproduce or distribute the materials;
• sell, license, publish or upload them;
• adapt them for commercial training;
• use them to train another person; or
• remove ownership, copyright or security notices.

18. Changes, availability and suspension

We may make reasonable non-material changes to correct errors, improve safety, update information or protect course integrity.

We will not materially remove the core content of a purchased option without offering an appropriate replacement, alternative access, price reduction or refund.

Access may be temporarily interrupted for maintenance, security incidents, third-party platform failures or circumstances outside our reasonable control. We will take reasonable steps to restore or replace access.

We may suspend or withdraw access immediately where reasonably necessary to address fraud, security, safety, unlawful conduct or serious misuse of intellectual property. For other remediable breaches, we will normally provide notice and a reasonable opportunity to correct the breach before withdrawing access.

19. Liability

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by negligence where liability cannot lawfully be excluded;
• fraud or fraudulent misrepresentation;
• wilful misconduct; or
• any other liability or statutory right that cannot lawfully be excluded or limited.

We are not responsible for loss caused by:

• use of a device outside the training scope, manufacturer instructions or the learner’s competence;
• unsupported medical, clinical or therapeutic claims made by the learner;
• refusal by an insurer, employer, clinic, regulator or professional body;
• inaccurate, incomplete or misleading information supplied by the learner or payer; or
• a third-party platform failure outside our reasonable control, provided that we take reasonable steps to restore or replace access.

Subject to the paragraph above and to the extent permitted by law, neither party is liable for indirect or consequential loss or for loss of profit, revenue, business opportunity, goodwill or anticipated savings.

Our total liability shall not exceed the Course Fee paid by you.

Any exclusion or limitation applies only to the extent that it is lawful, reasonable and enforceable.

20. Complaints

A complaint should be sent to hello@whiedaacademy.com with the learner’s name, payer or business name, payment date and a clear description of the issue.

We will acknowledge the complaint within 1 working day and aim to provide a substantive response within 2 working days.

21. Governing law and jurisdiction

These Terms and any contractual or non-contractual dispute arising from them are governed by Hungarian law.

The parties will first try in good faith to resolve any dispute through written communication. If the dispute cannot be resolved, the courts with jurisdiction at the training provider’s registered place of business in Hungary will have jurisdiction, except where mandatory law gives a party the right to bring proceedings elsewhere.

22. Contact

For questions about applications, access, payment, assessments, certificates or support, email hello@whiedaacademy.com.